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Warning! Pelican™ Case Warranty Might Not Cover Your Broken Case.

It’s no secret, Pelican™ makes a great case. Pelican™ Cases are heavy duty and they have a lifetime warranty to back it, but today we learned the Pelican™ case warranty did not cover our broken cases… Here at Case Club we have always loved Pelican™ Products, but recently had a warranty claim denied and the reason might surprise you.

2 broken pelican 1550 cases
Broken Pelican™ 1550 Cases (Warranty Denied by Pelican™)

Believe it or not, the Pelican™ case warranty does not cover cases which have been damaged or abused. The warranty only covers cases that have failed due to workmanship or daily use. Essentially in our situation the damage to our Pelican™ case was deemed (by Pelican™) abuse, and therefore we are not covered.

This whole situation left us very confused. We were always under the impression the Pelican™ warranty extended beyond just workmanship. After all what company doesn’t warranty their product against poor workmanship? We always thought the lifetime guarantee covered any breakage and all abuse, but after having this claim denied it was clear our understanding on the “lifetime guarantee” was misunderstood. We reached out for further explanation on the matter and a Pelican™ rep was kind enough to break it down in a little more detail.

That response was very much appreciated, but also unexpected. If UPS or FedEx breaks your Pelican™ case, you might be instructed to file a claim with them first before the Pelican™ Warranty department will look into it and from our experience that’s not the most pleasant thing to do. From there it can be assumed based on their warranty guidelines if Pelican™ determined UPS or FedEx abused the case in the act of breaking it, the warranty claim will be denied.

I think our preconceived notion stems from Pelican’s™ more liberal approach to claims in the past. They likely warrantied a lot of cases which they didn’t have to. In fact digging deeper into their history their slogan quietly changed over time. Perhaps due to customer confusion over their warranty guidelines.

Pelican™ Products changed their slogan

With that said we have no problem with Pelican’s™ warranty. As a private company they can write and modify it however they see fit. This post is merely an informational one to help others struggling to understand what the Pelican™ warranty covers. We are in the case industry and recently discovered our understanding of it was incorrect so it wouldn’t be a stretch to assume others might need clarification as well.

If you do have further questions or need to contact Pelican™ regarding a broken case please visit their warranty page and contact them directly for more assistance. Details of their lifetime warranty can be found here: https://www.pelican.com/us/en/support/guarantee-of-excellence/

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Case Club vs Pelican™. What is the difference?

tdlr: Case Club cases offer extreme durability just like Pelican™, but at a much lower price point

We are often asked what the difference is between a Case Club case and a Pelican™ case. Today we are looking to explore that question and provide insight into the Case Club brand as compared to a Pelican™. Before we begin it goes without saying Pelican™ is known for excellence and their quality is superb. We have always admired Pelican’s products and much of the inspiration behind our cases have come from them.

Case Club cases are 100% dustproof

Background

When designing Case Club cases it was important for us to retain the same characteristics as Pelican™. Our cases needed to be: waterproof with a built in rubber gasket, made to withstand high impact, have padlockable holes, durable folding handles and all the hardware needed to be stainless steel to prevent rust. Using Pelican’s quality as the baseline for our cases was helpful in improving on their design.

Durability

In regard to durability, Pelican™ cases are extremely rigid and won’t flex. In most situations this serves them well however (some) minor flex is actually good. A hard hit to a Pelican™ case will crack it, whereas some flex will absorb the impact and not actually break the case. We have spent a lot of time ensuring Case Club cases are stout, but still have a small amount of flex that makes them extremely impact resistant. In extreme conditions this is the difference between a case cracking and case surviving.

In regard to the case exterior you will notice unlike Pelican™ our cases have a lot more surface ribs on the outside. These ribs provide extra deflection points when shipping. They are low profile and rounded so the case will more easily glance off objects. Furthermore these structural ribs also increase the strength of the case shell.

Price

It’s no secret Pelican™ cases are expensive. You pay for their name brand which is out of budget for most people. Our mission with Case Club cases is to price everyone in the market. Our goal is to make quality cases at affordable prices so instead of asking why put something in a case, you ask why not put it in a case. Affordability is really important to us because customer satisfaction is heavily dependent on paying a fair price.

Conclusion

Unlike the past, customer’s have choices now when it comes to cases. You don’t have to sacrifice quality with affordability. Case Club cases incorporate everything we love about other brands and excludes the things we don’t. We have built our business around quality cases that everyone can afford. Our cases have been battle tested and can be found all over the world. Get a Case Club case today and you won’t be sorry.

Case Club cases can be found all over the world

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What is the difference between open cell foam & closed cell foam?

As you research different types of foam you will often hear “open cell” or “closed cell” thrown around. Both types of foams have their place, but they most certainty are made for different applications.

All foam is made up of cells. The cells hold air. That is what gives foam its’ cushion. Open cell foam consists of cells that are all interconnected meaning air can travel freely through the foam. This can be seen with a household sponge. Because the cells are all connected, it allows water to be absorbed within the foam. (When submerged the air is replaced by water)

Closed cell foam on the other hand also has cells, but the cells are not interconnected. The air trapped in those cells cannot freely move between each other. This can easily be observed when swimming with a pool noodle you might find at a pool. Because the cells are all closed, water cannot absorb into the foam making this type of foam required for water applications.

Each foam has pros & cons. When it comes to cases we tend to choose the best foam for the job. If the foam is going to be deployed in wet environments or the gear going into the case could be oily, closed cell foams are the best choice as liquids will not be absorbed.

Alternatively if the foam is to be deployed in varying altitudes it is often wise to use open cell foam as the air pressure within the cells will remain consistent with the surrounding air pressure. Using closed cell foams in this situation could result in foam which changes shape due to expanding and contracting in various altitudes.

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Why is Anti-Static Foam Pink?

Anti-static foam is pink because of a pink additive that is introduced during the manufacturing process of the foam. The color pink is used because it is an industry standard and most other common foam applications don’t use pink. Therefore by using the color pink the foam is easily identified and not easily mixed with non-anti-static foam. When considering the importance of using anti-static foam in static sensitive applications, it is generally accepted the bright color of the foam can be overlooked because the trade off of having identifiable anti-static material far outweighs the awkward color of the material.

Using the color pink however is not a requirement or law, but rather a choice made by foam manufacturers. Although it may be difficult to find anti-static foam in a different color it doesn’t mean a different color such as black is not available. If you are working on a project that requires a decent amount of material in which you can meet minimum order requirements, you can purchase anti-static material made in any other color. Be warned however it is impossible to tell the difference between black anti-static foam and standard foam.

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What orientation should a rifle be placed in a case? Scope up or scope down?

The ongoing gun case debate finally put to rest…

Some people will be quick to point out that a rifle should be positioned upside down in the case to avoid putting all the weight on the scope when carrying the case by the front handle.

Desert Tech Rifle with scope positioned towards handle

That may seem logical, but is actually a common misconception when custom foam is involved. If the foam is not custom cut then that advice can definitely apply, but if the foam is properly cut for the rifle then that assumption is completely false.

Properly cut custom foam will protect a rifle in any orientation.

If your foam is cut to properly contour the rifle then the rifle can be placed in any orientation you’d like. No matter what the rifle position is, as long as the foam contours the rifle then the weight of the rifle will be spread evenly around the gun. Alternatively, an equally effective method is to contour the foam around the rifle, but leave the scope area open, either method will serve the same purpose and keep your optic holding zero.

Case Club Precision Rifle Case with scope positioned towards hinge

This fact is further demonstrated when considering how the case is intended to be used. Whether you are taking it on an airplane or shipping it by mail, you cannot expect a baggage handler to always ensure proper case orientation. In fact anyone who has traveled anywhere will know how abusive baggage handlers can be on their cases.

In conclusion worry less about the orientation of your rifle and more about the foam that protects it because when all the cases fall off that conveyor it doesn’t matter what orientation your gun is in, but rather how the foam is configured.

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How can you prevent the TSA from going through your expensive luggage?

This one is more of a life hack. If you travel all the time with expensive equipment and want to ensure nothing is stolen or broken by the TSA buy a starting pistol. You know, the ones that are fired directly in the air to signify the start of a race. Track and field events use them all the time. They can be obtained for cheap and don’t require any background checks or paperwork however they are classified by the airlines as a firearm. That may sound scary, but in reality we can use the airline’s rule in our favor. Once you have the starter pistol throw it into your luggage. It doesn’t matter if your luggage contents consist of expensive camera equipment, a microscope or a delicate drone.

Once you check your bag in, declare the firearm with the clerk. A special inspector trained in firearms will check it out and verify the gun is safe. Then they will mark your case appropriately so no other TSA agents will be allowed in after that point. You will then be instructed to lock the case. At that point throw any lock on it. The lock doesn’t even have to be TSA approved. Any lock will do. In fact use a heavy duty non TSA Masterlock if possible which will make your luggage that much more secure.

So there you have it. Protect anything you have of value from the TSA when flying by purchasing a starting pistol. Please note: Airlines require your firearm to be in a hard-sided container so don’t try this trick with your soft sided luggage.

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What is Anti-Static Foam?

Protect sensitive equipment from static discharge
Protect sensitive equipment from static discharge

Anti-Static foam (also known as anti-stat foam) is a form of foam which has a chemical agent that will not create a static charge when rubbed against itself. The foam will allow static charges to pass through it in essence protecting your sensitive equipment & not passing the charge into your items. Anti-stat foam is dyed pink for visual identification & generally cannot be bought in other colors without a minimum volume order. Why pink? It has been like that since the beginning of time & no one really knows.

Remember this: when creating an anti-stat insert which will fit inside of a case to use anti-stat foam in the lid as well. People often forget this and will use regular convoluted foam in the lid rather than anti-static foam. This will defeat the purpose altogether of using anti-static foam in the base.

Now for the big question… Should you buy your foam insert with anti-static foam or not? Generally speaking if you are not sure then the answer is usually no. With that being said if you are not sure, but the foam is within your budget & you are putting sensitive electronic equipment in the case then go for it as it can’t hurt. You can learn further about different types of case foams here.

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What foam is best for guns?

Here at Case Club we do a lot of gun cases & often get asked which foam to go with. Obviously the answers depend on circumstances, but 90% of the time the best foam for gun cases is polyethylene (abbreviated PE) . Polyethylene is hands down the best for gun cases because unlike polyurethane, polyethylene is closed cell. What does that mean you ask? Closed cell foam prevents moisture from absorbing into it. Have you ever seen those foam noodles kids play with at pool parties? Notice that they don’t absorb water like a sponge would. The same can be true with the oils from your gun or the rain from the field. No matter how wet PE foam gets the liquid stays at the surface so it can be wiped clean.

On the other hand if you use open cell polyurethane it will get extremely gross over time. It will absorb moisture, oils, & cleaning solvents causing it to break down much quicker than PE. Hope that answers the question for all you gun lovers out there!

Case Club's closed cell polyethylene foam does NOT absorb water
Case Club’s closed cell polyethylene foam does NOT absorb water

Learn more here: https://www.caseclub.com/different-types-of-foam-for-cases/

Order here: https://www.caseclub.com/product-category/case-club-cases/raw-material/

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What cases are large, yet light weight?

It seems the larger the case you buy, the heavier it gets. This is especially true with cases like Pelican. It’s often a big problem because the item(s) you’re putting inside the case may be large, but not heavy. What cases are shippable yet light weight?

The answer can be found in our light weight case section: https://www.caseclub.com/product-category/case-club-cases/carrying-shipping-cases/filters/order-ASCpa_total-measurement/manufacturing-method/vacuum-formed/

For example this case made by Pelican (29.13″L x 20.69″W x 17.63″D) is 48 lbs.

Pelican 1660 is 48 lbs
Pelican 1660 weighs 48 lbs

While this case is larger, (36.50″L x 21.50″W x 18.25″D) & only weights 32 lbs.

CC3621MRSK weights 32 lbs
Case Club CC3621MRSK weights 32 lbs

Keep in mind both cases shown above have a lifetime warranty & are ATA approved for rough shipping so although you’re giving up 16 lbs, you’re still getting a quality shipping case.

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Where can you buy just the customizable foam for your Pelican Case & not the whole foam set?

Most Pelican Cases come with customizable foam. This foam can be customized to a specific item. What happens if the specific item changes to a different item or you accidentally messed up the foam?
Unfortunately Pelican does not sell just the pluck foam layers for their cases. They only sell the entire foam set (lid foam & base foam) most of which you don’t need.

I present to you our customizable foam page: https://www.caseclub.com/buy-case-foam/?form_material=pick_pluck
picknpluck-order-online
Measure the dimensions of the customizable foam sheet you need to replace & enter the dimensions on that page. From there you can easily order only the replacement customizable foam you need & save money not having to order the whole foam set. Generally it works best if you measure the customizable foam piece you already.